PRIVACY POLICY

Last Modified: February 19, 2024

The Policy extends to:

Our games published in App Store, Google Play, getkisskiss.com, Facebook, ok.ru and vk.com
Our activities on social media

This Privacy Policy is designed to provide data subjects (individuals) with information on the processing of their personal data (any information relating to them) with the use of the website getkisskiss.com, its subdomains, mobile applications, and other services of Playneta (collectively “Services”).

For further information about Privacy Policy or processing of data about you, please contact us by either of the following methods:

Email: privacy@playneta.gg

Postal address: 21 Athanasiou Diakou Street 3032 Limassol, Cyprus

INFORMATION WE COLLECT

SOURCES OF INFORMATION

We may obtain your personal data from the following sources:

From you directly
We may obtain personal data directly from you through the Services, website or online forms
Advertisers and promotional partners
We receive information from our advertisers and promotional partners that we work with to help us deliver ads and personalized content to you and recognize you across browsers and devices. This may include pseudonymous advertiser identifiers that some advertisers or other third-party ad platforms choose to share with us.
Social networks accounts
If you access or log through a social media service, the information we collect may include your user ID and/or user name associated with that social media service, any information or content you have permitted the social media service to share with us, such as your profile picture, email address or friends lists, and any information you have made public in connection with that social media service.
Device Information
We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Service.
Authentication partners
If you register for or log in to our services using third-party credentials (e.g. Facebook), we will import your information from that third party to help create your account with us.
Publishing platforms
We also receive information from the marketplaces (app stores) where our applications are published. For example, we receive information about your in-app purchases from Apple.
Analytics
We receive technical information on the performance of our apps from mobile analytics software applications. It allows us to better understand the functionality of our mobile software on your device.

СATEGORIES OF PERSONAL DATA

We may collect the following categories of personal data relating to our users:

Contact Information: Personal details including your name, user ID, and email submitted during registration or login via social networks.
Game Experience: Nickname and its change history, Game Profile details, Registration date, Consent to the Terms of Use (ToU), Message data (chat), Last Active status, Online/Offline status, Last exit information, Game bans, Logs from previous and current game sessions, User interactions, and Support request history.
Technical Data: Device information such as configuration, model, RAM, operating system and its version, language, device ID, time zone, battery level, charging status, free internal memory, total internal memory capacity, type of connection (mobile internet/wifi), and mobile operator/country code.
Payments Data: History of bonuses/compensation accruals, Profile-specific campaigns and offers, In-app purchases, Payment dates, and Payment amounts.
Identification Information: IP address and unique mobile device identification numbers, including device ID, advertising ID, and MAC address.
Location Data: General location information at a country or city level.
Usage Data: Information collected through cookies and similar technologies as specified in the Cookie Notice.
Data from Linked Providers: Information obtained when linking another provider's tool (e.g., Facebook, Google), including nickname, email, and profile picture.
Fraud Prevention Data: Data related to fraud prevention, such as identifying refund abuse in games or click fraud in advertising.
Advertising and Analytics Data: Data collected for advertising and analytics purposes to enhance the overall service.
Any additional data voluntarily provided by you.

WHY DO WE COLLECT YOUR PERSONAL DATA AND WHAT ARE OUR LAWFUL BASES FOR IT?

1 - Our games published in App Store and Google Play

PURPOSE	LAWFUL BASE
To create user accounts and allow you to play games of Playneta (to save your score, send you notifications related to the game, enable you with full functionality of the game, allow you to communicate with other users)	Performance of a contract to which the data subject is party
To send messages and to perform communications that are essential for ensuring interaction with the Services (e.g. registration confirmation email, password recovery email, etc.)	The fulfillment of contractual or pre-contractual obligations
To enable in-app purchases	Performance of a contract to which the data subject is party
To improve our applications and user experience by analyzing users' behavior	Legitimate Interest pursued by Playneta
To provide technical support to the users	Legitimate Interest pursued by Playneta
To maintain the security of our applications	Legitimate interest to safeguard the quality of our Services
Let you know about our products, services and events that may be of interest to you by email or other forms of electronic communication	Consent
To communicate our special offers, future events, promotions, or news on request via email	Consent
To display advertising from our partners	Legitimate interest to provide you with relevant ads in our games and to fund our services so that we can keep providing them to you
To maintain the security of our Services	Legitimate interest to safeguard the quality of our Services

2 - Our games published on getkisskiss.com, Facebook, ok.ru and vk.com

PURPOSE	LAWFUL BASE
To create user accounts and allow you to play games of Playneta (to save your score, send you notifications related to the game, enable you with full functionality of the game, allow you to communicate with other users)	Performance of a contract to which the data subject is party
To enable in-app purchases	Performance of a contract to which the data subject is party
To improve our applications and user experience by analyzing users' behavior	Legitimate Interest pursued by Playneta
To provide technical support to the users	Legitimate Interest pursued by Playneta
To maintain the security of our applications	Legitimate interest to safeguard the quality of our Services
To display advertising from our partners	Legitimate interest to provide you with relevant ads in our games and to fund our services so that we can keep providing them to you

SECURITY OF YOUR PERSONAL INFORMATION

We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Playneta regularly monitors compliance with these measures.

Our administrative safeguards include implementing, maintaining, and training employees on company privacy and information security policies and procedures. Our physical and technical safeguards include maintaining physical security policies and standards to protect company systems and data, and a cybersecurity program overseen by our executive leadership team.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We process your data for as long as required to satisfy the purpose for which they were collected and used, or as long as is needed for us to be able to provide the services.

When the processing of your personal data is based on your consent, we process your data until you withdraw your permission for us to process your personal details at any time.

THE POSSIBLE CONSEQUENCES OF FAILURE TO PROVIDE PERSONAL DATA

To facilitate the initiation of a contract and deliver our services, it is imperative that we process your personal data. Failure to provide this information may lead to the following consequences:

If your data is not utilized for the creation of user accounts and gaming access, you will be unable to authorize and utilize our application.
In instances where data processing is necessary for in-app purchases, we will be unable to furnish you with the paid service without the required information.
If your data is not processed for the purpose of offering technical support to users, we will be unable to effectively address and resolve technical problems.
Should your data not be processed for participating in gaming community activities on social media, your involvement in these activities would be restricted.

WITH WHOM IS YOUR PERSONAL DATA SHARED?

Within this section, we aim to offer insights into the categories of companies to which your data is entrusted, providing details on their data protection practices. Additionally, we have included specific examples of companies to whom we disclose data for illustrative purposes.

1 - Our employees and consultants

To ensure the functionality of our Services, your personal data could be processed by Playneta employees and consultants in Cyprus and abroad, as authorized subjects to the processing of personal data and/or system administrators.

2 - Our developers

To ensure the functionality of our Services, your personal data may be transmitted to entities located outside the EU. We share your personal information with our developers' company when essential for granting you access to our services, offering technical support, and making decisions related to service enhancements. The use of Standard Contractual Clauses is implemented to safeguard the proper protection of your data during transmission.

3 - Payment services

We may share payment data with banks and other entities that process payment transactions or provide other financial services and for fraud prevention and credit risk reduction.

Apple Pay
The service is used when the application is installed from the App Store. The services are provided by Apple Inc. Address: One Apple Park Way, Cupertino, California, USA, 95014. Relevant privacy policy of Apple:https://www.apple.com/legal/privacy/en-ww/. Standard Contractual Clauses are used to transfer your data to Apple to ensure that they are properly protected.

Google Play In-App Payments
The service is used when the application is installed from Google Play. The service is provided by Google LLC. Address: Google LLC, Google Data Protection Office, 1600 Amphitheatre Parkway, Mountain View, California 94043, United States of America. Relevant privacy policy of Google:https://policies.google.com/privacy. Standard Contractual Clauses are used to transfer your data to Google to ensure that they are properly protected.

Paymentwall
The service is used when you play our game via the websitehttps://getkisskiss.com/. The service is provided by Paymentwall. Address: 255 9th St, San Francisco, CA, 94103, United States of America. Relevant privacy policy of Paymentwall:https://www.paymentwall.com/privacypolicy. Standard Contractual Clauses are used to transfer your data to Paymentwall to ensure that they are properly protected.

4 - Cloud

The personal data is hosted on servers located within the European Union, managed by third party companies duly appointed as data processors.

Hetzner
The service is provided by Hetzner Online GmbH. Address: Industriestr. 25, 91710 Gunzenhausen, Germany.Relevant privacy policy of Hetzner Online GmbH. Standard Contractual Clauses are used to transfer your data to Hetzner Online GmbH to ensure that they are properly protected.

DigitalOcean
The service is provided by DigitalOcean, LLC. Address: Industriestr. 25, 91710 Gunzenhausen, Germany.Relevant privacy policy of Hetzner Online GmbH. Standard Contractual Clauses are used to transfer your data to Hetzner Online GmbH to ensure that they are properly protected.

5 - Social media

We may share the information in your account profile with the social networking service you have linked to your account to provide you with enhanced services.

Facebook
The services are provided by Meta Platforms, Inc. Address: 1601 South California Avenue, Palo Alto, CA 94304, United States of America. Relevant privacy policy of Facebook:https://www.facebook.com/help/566994660333381?cms_id=566994660333381. Standard Contractual Clauses are used to transfer your data to Facebook to ensure that they are properly protected.

6 - Analytics

We use analytics services to evaluate the usage of our applications and frequently improve it. By using generated statistics, we are able to perfect our services and make them more appealing to you as a user.

AppsFlyer
The service is provided by AppsFlyer Inc. Address: AppsFlyer Inc., 111 New Montgomery Street, San Francisco, California 94105, USA. Various session and interaction data are collected from you and stored for this purpose. We need this information to improve the content and usability of our games and to optimize the user experience for you. The session and interaction data are at no time processed in personalized form. For more information on data processing by AppsFlyer, please refer to the relevant privacy policy. Standard Contractual Clauses are used to transfer your data to Apple Pay to ensure that they are properly protected.

7 - Advertising partners

Google Ads
Google Ads (AdWords) remarketing service is provided by Google Inc.Address: Google LLC, Google Data Protection Office, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. For more information on data processing by Google, please, refer to therelevant privacy policyof Google and Google'spage, explaining how Google uses data from websites or apps that use one of its platforms. Standard Contractual Clauses are used to transfer your data to Google to ensure that they are properly protected. For more information:click on this link.

Facebook
The marketing service services are provided by Meta Platforms, Inc. Address: 1601 South California Avenue, Palo Alto, CA 94304, United States of America. Relevant privacy policy of Facebook:https://www.facebook.com/help/566994660333381?cms_id=566994660333381. Standard Contractual Clauses are used to transfer your data to Facebook to ensure that they are properly protected.

Applovin
The services are provided by AppLovin Corporation. Address: 1100 Page Mill Road Palo Alto CA 94304 United States of America. Relevant privacy policy of AppLovin Corporation:https://www.applovin.com/privacy. Standard Contractual Clauses are used to transfer your data to AppLovin Corporation to ensure that they are properly protected.

8 - Managing support and contact requests

This type of service allows us to manage support and contact requests received via email or by other means, such as the contact form. The categories of personal data processed depend on the information provided by the user in the messages and the means used for communication.

Zendesk
Zendesk is a support and contact request management service provided by Zendesk Inc. Address: 989 Market Street, San Francisco, CA 94103, United States of America. Relevant privacy policy of Zendesk Inc:https://www.zendesk.com/company/agreements-and-terms/privacy-notice/. Standard Contractual Clauses are used to transfer your data to Zendesk Inc. to ensure that they are properly protected.

9 - Email services

We may share your data with email services that provide us with tools to send bulk emails and implement email marketing.

Brevo
Brevo is an email marketing sending service provided by SENDINBLUE. Address: 106 boulevard Haussmann, 75008 Paris, France. Relevant privacy policy of SENDINBLUE:https://www.brevo.com/legal/privacypolicy/3. Standard Contractual Clauses are used to transfer your data to SENDINBLUE to ensure that they are properly protected.

SendGrid
SendGrid is an email marketing sending service provided by Twilio Inc.. Address: 101 Spear Street, 5th Floor, San Francisco, California, 94105, United States of America. Relevant privacy policy of Twilio Inc.:https://www.twilio.com/en-us/legal/privacy. Standard Contractual Clauses are used to transfer your data to Twilio Inc. to ensure that they are properly protected.

10 - Compliance with laws

Playneta may communicate personal data for the purposes of this Policy to supervisory bodies, judicial authorities, public bodies to which it is mandatory to communicate the data, as well as to those subjects to whom the communication is required by law.

INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

DATA PROTECTION OFFICER

Data subjects may contact the Data Protection Officer of Playneta with regard to all issues related to processing of their personal data and to the exercise of their rights under data protection law using the following contact details:

Email: privacy@playneta.gg

Postal address: 21 Athanasiou Diakou Street 3032 Limassol, Cyprus

YOUR RIGHTS

Users of our Services have the following rights:

To obtain information regarding the processing of personal data.
To request a copy of their personal data and supplementary information (under the article 15 of GDPR).
To request correction of incorrect, inaccurate, or incomplete personal data (under the article 16 of GDPR).
To request the erasure of personal data when no longer needed or if processing is unlawful (under the article 17 of GDPR).
To request the restriction of the processing of your personal data in certain circumstances (under the article 18 of the GDPR).
To obtain your personal information in a format readable by machines and transfer it to another data controller, a process commonly known as 'data portability' (under the article 20 of GDPR)
To object to the processing of your personal data for marketing purposes or if there are circumstances specific to your situation that warrant such objection (under the article 21 of GDPR).
To withdraw consent for data processing at any time.
To lodge a complaint with a supervisory authority (in accordance with Article 77 of the GDPR).

CHILDREN’S PRIVACY

The user must be at least 18 years old to use the Services.

We do not knowingly collect information from children under the age of 18. By providing consent to this Policy, the User certifies that he or she is of sufficient age to give such consent. If we discover that a child under the age of 18 has provided us with his/her personal information, we will delete the information collected. If you are a parent or guardian and you believe that we have collected your child's data in violation of the law, contact us at privacy@playneta.gg. We will delete this data in accordance with applicable law.

LIMITS OF OUR POLICY

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

HOW WE CAN DELETE YOUR DATA

We can delete your data in several cases:

Whenever data is no longer necessary to provide an app experience or service to users (if the user has not accessed the profile for more than 5 years, we assume that the data is no longer needed and delete it)
When requested by a user, as it stated below in this clause,
When a user deletes their account associated with your app,
When it is requested by platform where our app is published,
When required by law or regulation.

You can send a request to retrieve, delete or change your data as follows:

The fastest way to do so is to use the in-game support menu “Contact support”. In the “Personal data request” section you can select an item you are interested in and make a request. In case you have trouble in finding this section, make a general request about the problem, and include “personal data request” in the description. Our Support team uses Zendesk (Zendesk Privacy Policy) services to ensure that your request is promptly processed.
Alternatively, you can submit a general request regarding the issue, ensuring to incorporate "Personal data request" in the description, and send it to our email. privacy@playneta.gg.

COOKIE FILES

We, our marketing partners, analytics service providers use cookies (text files placed on your computer to analyze your use of our Products) and similar technologies (such as pixels, tags and device identifiers) to recognize you and/or your devices and our products and to enhance the products, marketing, analytics or website features we offer. The use of cookies is standard on the Internet.

AMENDMENTS OF THE POLICY

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

LANGUAGE OF THE POLICY

This Policy was originally written in English and may be translated to other languages. In the event of an inconsistency, the English version has the precedence.

CONTACT US

For any questions or concerns regarding your privacy, you may contact us using the following details:

privacy@playneta.gg